We officially support and test Sync Labs Studio on the latest versions of the following browsers and operating systems.
While Sync Labs Studio might work on other browsers, operating systems, or older versions, they are not actively tested, and we cannot guarantee full functionality.
Certain browser extensions can interfere with how Sync Labs Studio functions. If you encounter unexpected behavior, please check whether any of the following extensions are active.
To ensure videos you generate with Sync Labs play back smoothly, it’s important that your web browser supports the necessary video and audio formats.
What to do if a video doesn’t play: If a generated video fails to play in your browser, you can download it for offline viewing. Right-click (or long-press on mobile devices) the video and select “Save video as…” to save it locally.
This guide explains our output formats and provides tools to test your browser.
Sync Labs-generated videos are encoded to ensure a balance of quality, file size, and broad compatibility.
These formats are widely supported across modern web browsers.
1. Play a Sample Video
The simplest test is to play a sample video encoded with our standard settings. If the video plays correctly, your browser is likely compatible.
2. Check MIME Type Support
For a more technical confirmation, use these links to check for specific MIME type support. Your browser should show a green “supported” message for each.
If you encounter issues with studio or video playback or the compatibility tests fail in your web browser, follow these steps:
Tip: Keeping your browser updated is the single most effective way to ensure compatibility with modern web standards and video formats.
If you continue to experience problems, please don’t hesitate to reach out to our support team.